Right Springs, First Trip
When you call, the person booking you needs to know exactly what's wrong so the truck rolls with the right springs the first time, not a second trip because the tech guessed torsion when it was extension.
Weddington, Charlotte
Torsion and extension spring repair for Weddington homes built mostly around 1998, served by a truck traveling the 14 miles out from Charlotte.
Symptoms
Weddington sits 14 miles out from Charlotte, and that drive shapes how a spring call here actually works. There's no branch out this way - a truck leaves Charlotte, runs the 14 miles, and shows up with whatever it's carrying.
When you call, the person booking you needs to know exactly what's wrong so the truck rolls with the right springs the first time, not a second trip because the tech guessed torsion when it was extension.
Most of Weddington's housing went up around 1998, which puts this town solidly in the newer end of the broader service area's 1967-2011 range. Newer construction usually means torsion springs mounted above the door on a shaft, not the older side-mounted extension setup you'd find on a 1970s build closer to the city center.
If your door slams down fast, won't lift past a foot without help, or the opener strains and reverses, that's a torsion spring gone, and the cable and drum on that side likely need a look too. A door that lifts crooked, one side higher than the other, points to a single broken spring on a two-spring system rather than both going at once.
Job timing
Once the truck is on-site, the spring swap itself doesn't take long - winding new torsion springs to the right cycle count and balancing the door is most of the work, plus a check of the cables and rollers while everything's open anyway. What eats time is making sure the spring on the truck matches the door. A 1998-era door in Weddington on standard torsion hardware is a straightforward job. Anything custom - oversized doors, unusual headroom, dual-spring setups on a heavier insulated panel - takes a bit longer to wind and test safely.
We don't rush spring tension. Winding a torsion spring under load is the one place on this job where getting it wrong hurts someone, so we take the extra few minutes to get the cycle count right rather than eyeball it.
Booking
Because every call out to Weddington means a drive from Charlotte, we ask a few questions up front: torsion or extension, single door or two, how old the opener is, and whether the door is stuck up or stuck down.
We ask torsion or extension, single door or two, how old the opener is, and whether the door is stuck up or stuck down. That lets us bring the right spring size instead of arriving and finding out we need a second trip.
If you're not sure which kind of spring you have, a photo of the springs above the door - the two coiled ones running along a horizontal bar - tells us enough to prep the truck correctly.
See our [Weddington page](/weddington-garage-doors/) for what else we cover out this way, or the [Charlotte spring repair page](/garage-door-spring-repair-charlotte-nc) for the full rundown on how we handle torsion and extension springs generally.
DIY or pro
A garage door spring is one of the few things in a house that's genuinely dangerous to work on yourself. A wound torsion spring holds enough stored force to break fingers or worse if it slips off a winding bar, and that risk doesn't change because your house is newer or your income bracket is higher. Weddington's median household income runs well above the broader area's $94,390 - this town's own number is close to $196,159 - but no amount of buying the right tools online makes winding a spring under tension a safe weekend project.
What you can safely check yourself: whether the door is binding on a track, whether a cable has frayed, whether the opener is straining before you even touch the springs. If the door won't budge and the springs look intact, the problem might be the opener, not the spring - and that's a cheaper fix. But once a spring is broken or visibly stretched out of shape, that's a call, not a DIY afternoon.
The repair
For a 1998-built home, the standard torsion setup means two springs sized to the door's weight, mounted on a shaft above the opening - and that shapes how we approach every spring call here.
We replace both springs together even if only one broke - the other is on the same age and cycle count, and it's close behind. That's the honest limitation here: we won't sell you a single spring swap on a two-spring door just to save you money today, because you'll be calling again in a few months for the second one.
Winter in this region falls in the cold-moderate band, and swings in temperature do affect steel spring tension over the years, so a door that's felt stiff or heavy through the cold months is often telling you the springs are near the end anyway, not that something else is broken. Cable, rollers, and hinges get a check during the same visit since the door's already open.
Questions
No - we run out of Charlotte and drive the 14 miles to Weddington for every call. There's no local branch, so we ask detailed questions when you book so the truck carries the right spring size and doesn't need a second trip.
Most homes here were built around 1998, which lines up with newer overhead torsion spring setups rather than the older side-mounted extension springs found on older housing stock closer to the city center. We still check on-site since custom doors vary.
Torsion springs are installed and aged as a pair. If one snapped, the other has the same cycle count and is close to failing too. Replacing just one means you're likely calling again within months for the second.
No. A wound torsion spring holds serious stored force, and adjusting or removing one without the right bars and training can cause a serious injury. This is one repair where calling a tech is worth it regardless of how handy you are.
Explore more
Ready when you are
Charlotte Garage Door Pros repairs and installs garage doors, springs and openers in Charlotte, NC and the surrounding area.